Shipping & Warranty

At Tekoo Toys, we know how exciting it is to wait for something special — especially when it’s made with love! Here’s everything you need to know about how your order gets to you and how we make sure it stays in tip-top shape.

Shipping Info

Where We Deliver
We currently deliver to Cairo and Giza — right to your doorstep!

When Will My Order Arrive?

  • We lovingly prepare and pack your order within 2–5 working days.

  • After that, delivery usually takes between 3 to 10 working days, depending on your location.

Delivery Costs

  • Shipping fees are calculated at checkout based on your address.

  • You’ll receive a message with delivery details once your order is on the way!

A Quick Note

  • Double-check your address and phone number to make sure everything gets to you without a hitch.

  • Missed a delivery? No worries — we can reschedule, but an extra delivery fee may apply.

Our Warranty Promise

We want you to feel just as good about your purchase as your little one feels playing with it!

What’s Covered

  • All our products come with a 30-day warranty from the date of delivery.

  • If something isn’t quite right due to a manufacturing issue, we’ll replace it or refund you — no stress.

What’s Not Covered

  • Damage from rough play, water, or weather

  • Normal wear and tear

  • Customized or personalized items

Need Help?
Just send us an email at hello@tekootoys.com with:

  • Your order number

  • A quick note about the issue

  • A few photos so we can take a closer look

We’ll get back to you as soon as possible. From our family to yours, we care! 🧡

Still Have Questions?

Whether it’s about your order, shipping, or anything else, we’re always happy to help!
Drop us a message at hello@tekootoys.com  or WhatsApp us at +201111531118 — we’d love to hear from you.